8ee888 Privacy Policy

1. Data Controller

8ee888 is the data controller responsible for the personal data collected through the Platform. We are an internationally licensed online casino and sports betting operator serving adult players in Bangladesh and other eligible markets. For all data-related enquiries, you may contact us at [email protected]. Email addresses displayed on this site are plain-text contact references and are not clickable links.

2. Information We Collect

2.1 Registration Data

When you create an 8ee888 account, we collect the personal information you provide during the registration process. This includes your full name, date of birth, residential address (including city — for example, Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi), email address, and mobile phone number. This data is required to establish and administer your account and to verify that you meet our minimum age requirement of 21 years.

2.2 Identity Verification (KYC) Data

To comply with our anti-money laundering obligations and to confirm player identity and age, we collect copies of identity documents including your National ID card, passport, or driving licence. We may also request proof of address such as a recent utility bill or bank statement, and evidence of the payment method you use, such as a screenshot of a bKash or Nagad transaction confirmation.

2.3 Financial and Transaction Data

We record details of all deposits and withdrawals made through your 8ee888 account, including transaction amounts in BDT, transaction timestamps, and the payment method used (bKash, Nagad, Rocket, Upay, or Dutch-Bangla Bank mobile banking). We do not store full bKash or Nagad wallet credentials on our servers; payment authentication is handled through the secure APIs of those respective providers.

2.4 Technical and Usage Data

When you access the 8ee888 Platform, we automatically collect certain technical data, including your device type, operating system, browser type and version, IP address, referring URL, pages visited, session duration, and in-game activity logs. This data is used to maintain platform security, investigate suspicious activity, improve user experience, and resolve technical issues.

2.5 Communications Data

If you contact our customer support team — whether by email, live chat, or through any support ticket system — we retain records of those communications. This enables us to track the resolution of your issues and to improve our support quality over time.

2.6 Cookies and Tracking Technologies

8ee888 uses cookies and similar tracking technologies to recognise returning visitors, maintain session state, analyse traffic patterns, and deliver relevant promotional content. For further detail on our use of cookies, please refer to Section 9 of this Policy.

3. How We Use Your Information

8ee888 processes personal data for the following purposes:

Where we rely on your consent as the legal basis for processing (for example, to send you marketing emails or push notifications about new 8ee888 promotions), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing conducted prior to the withdrawal.

4. How We Share Your Information

4.1 Service Providers

We share personal data with carefully selected third-party service providers who assist us in delivering the 8ee888 Platform. These include payment processors (bKash, Nagad, Rocket, and Upay integration partners), identity verification specialists, fraud prevention services, cloud hosting providers, and customer support software vendors. All service providers are bound by data processing agreements that prohibit them from using your data for any purpose other than providing services to 8ee888.

4.2 Game Software Providers

Certain game outcome data and anonymised session statistics may be shared with our game software partners — including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi — for the purposes of game auditing, fair-play certification, and technical support. No personally identifiable information is shared with game providers beyond what is strictly necessary for the delivery of their services.

4.3 Legal and Regulatory Disclosure

8ee888 may disclose personal data to law enforcement agencies, regulatory authorities, or other government bodies where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 8ee888, its players, or the public.

4.4 No Sale of Data

8ee888 does not sell, rent, lease, or otherwise transfer your personal information to third parties for their own marketing purposes. Any data sharing outside of the categories described in this Section 4 requires your explicit prior consent.

5. International Data Transfers

As an internationally operated platform, 8ee888 may store or process your personal data on servers located outside Bangladesh. Where such transfers occur, we take appropriate measures to ensure that your data receives an equivalent level of protection to that required under applicable data protection standards. These measures may include standard contractual clauses, data processing agreements, or equivalent safeguards recognised by the applicable regulatory framework.

6. Data Retention

8ee888 retains personal data for as long as your account remains active and for a defined period thereafter as required by our legal and regulatory obligations. Specifically:

• Account registration and KYC data is retained for a minimum of five years following account closure, in accordance with standard anti-money laundering record-keeping requirements.
• Transaction records are retained for a minimum of five years from the date of each transaction.
• Customer support communications are retained for two years following the resolution of the relevant support ticket.
• Technical and usage logs are retained for up to twelve months for security and fraud analysis purposes, after which they are anonymised or deleted.

Once the applicable retention period expires and no further legal obligation requires retention, personal data is securely deleted or rendered permanently anonymous.

7. Your Data Rights

As an 8ee888 player, you have the following rights with respect to your personal data:

• Right of Access: You may request a copy of the personal data 8ee888 holds about you at any time.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to Erasure: In certain circumstances, you may request that 8ee888 delete the personal data we hold about you. Note that deletion requests may be declined where retention is required by law (for example, to satisfy anti-money laundering obligations).
• Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances, such as while a correction request is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your personal data where we rely on legitimate interests as our legal basis, unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the rights listed above, please contact our Data Support team at [email protected]. We will respond to all valid requests within 30 calendar days. In some cases, particularly for complex or multiple requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

8. Security Measures

8ee888 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data fields at rest in our databases;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security audits and vulnerability assessments of our systems;
• Two-factor authentication options available to all players for account login;
• Automated fraud detection systems that monitor unusual account activity in real time.

While 8ee888 takes all reasonable precautions to protect your data, no internet transmission or electronic storage system is completely secure. You are responsible for maintaining the confidentiality of your account credentials. If you suspect unauthorised access to your 8ee888 account, please contact us immediately at [email protected].

9. Cookies Policy

9.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They allow the site to recognise your device on return visits and to store certain preferences or session information. 8ee888 uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the Platform to function correctly. They enable core features such as secure login sessions, account authentication, and shopping cart functionality. You cannot opt out of strictly necessary cookies.
• Performance and Analytics Cookies: These cookies collect anonymised data about how players use the 8ee888 Platform — for example, which pages are visited most frequently and whether any error messages are encountered. This data helps us improve the performance of the site.
• Functional Cookies: These cookies remember your preferences and settings (such as language preference or display settings) to personalise your experience on return visits.
• Marketing Cookies: With your consent, these cookies track your browsing activity to allow us to deliver promotional content relevant to your interests. You may withdraw your consent to marketing cookies at any time by adjusting your browser settings or contacting our support team.

9.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can choose to refuse all cookies, accept only certain categories, or delete cookies already stored on your device. Please note that disabling certain cookies may affect the functionality of the 8ee888 Platform, including your ability to remain logged into your account. For guidance on managing cookies in your specific browser, please refer to your browser's help documentation.

10. Children's Privacy

The 8ee888 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under the minimum age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on 8ee888, please contact us at [email protected] so that we can investigate and take appropriate action.

11. Third-Party Links

The 8ee888 Platform may contain references to third-party payment providers such as bKash and Nagad. This Privacy Policy applies solely to data collected and processed by 8ee888 and does not govern the data practices of third-party services. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the Platform.

12. Changes to This Privacy Policy

8ee888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this Policy, we will update the "Last updated" date at the top of this page. We may also notify you of significant changes via email or through an in-platform notification. Your continued use of the 8ee888 Platform following any such update constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact the 8ee888 Data Support team. You can reach us by email at [email protected]. We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a full response within 30 calendar days. Our support team operates on Bangladesh Standard Time (BST, UTC+6).